Refund Policy
Last updated: September 2026
Presence reports
If your report is not delivered, or you are charged more than once for the same scan, we refund you in full.
The report is a digital document prepared specifically for your business and delivered immediately on payment, so it cannot be returned once it has been opened. If something in it is factually wrong or unclear, write to us and we will correct it and re-issue it at no cost.
Subscriptions
Monitoring subscriptions can be cancelled at any time and will stop at the end of the current billing period. We do not pro-rate part months.
Build engagements
Project and retainer engagements are governed by the agreement signed for that work. Work already delivered is not refundable, and any unused advance is returned.
How to request
Write to admin@devralabsai.com with your order details. Approved refunds are returned to the original payment method within 7 working days.